Communication

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Basic Customer Service Skills: The Heart of Communications

Course Summary

1. Title: Basic Customer Service Skills: The
Heart of Communications

2. Keywords/Themes:

3.
Course Description:

This
course covers the basics behind effective communications.  The "Total
Package" of communication helps participants understand the components of
communication.  The communication process, the importance of listening,
and barriers to effective communications are also discussed.

4....

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The Messenger Chronicles: Introduction & The Four Cs

Contact: Brandi Bordelon
Phone: (504) 988-1342
E-mail: trdirect@tulane.edu

Description:
The "Messenger Chronicles: Effective communication strategies for difficult conversations" presents a new framework for communication in difficult situations.  This framework shifts focus away from managing "difficult" people towards and understanding of the process of difficult conversations and accepting...

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Professionalism/Customer Service in the Health Environment

Course Summary

1. Title: Professionalism/Customer Service in
the Health Environment

2. Keywords/Themes:

3.
Course Description:

This
course develops the skills necessary to communicate effectively across the full
range of roles that will be encountered in healthcare and public health
settings.

4.
Intended Audience:

5. Learning Objectives:

By the end of the course, you should be able
to do the...

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Basic Customer Service Skills: "Hello" Now What? Telephone Skills

Course Summary

1. Title: Basic Customer Service Skills:  "Hello" Now What? Telephone Skills

2. Keywords/Themes:

3.
Course Description:

This
course covers the basics of communication techniques for the telephone. 
Immediately following the review of the basics, this webinar will provide some
additional information and tips to help improve your effectiveness when
answering the telephone.

4.
Intended Audience:...

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Basic Customer Service Skills: Customer Service 101

Course Summary

1. Title: Basic Customer Service Skills:  Customer Service 101

2. Keywords/Themes:

3.
Course Description:

Every
job position has customers.  This webinar helps participants explore who
their customers are.

4.
Intended Audience: General

5. Learning Objectives:

  • Define
    who customers are
  • Define
    service
  • Explain
    RATER - the five...
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Tailoring Health Communications

Contact: x
Phone: (734) 615-9439
E-mail: mphtc@umich.edu

Description:
This webcast discusses how to tailor health communication messages to impact health outcomes.   

Objectives:

  • Identify promising practices in the use of health communications to reach vulnerable populations.
  • Discuss improved health outcomes as a result of tailored health communication messages.
  • Describe...
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How to Manage Conflict so it Does not Manage You

Course Summary

1. Title: How to Manage Conflict so it Does
not Manage You

2. Keywords/Themes:

3.
Course Description:

This
course describes essential strategies to improve effectiveness when dealing
with all types of interpersonal and group conflicts that may be experienced
with co-workers, bosses, and employees in the workplace.  With the right
strategies, even conflict-avoiders and in-your-face confrontational types...

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Effective Communication for Environmental Public Health

Contact: N/A
Phone: (206) 685-1130
E-mail: nwcphp@u.washington.edu

Description:
Do you find yourself struggling to communicate your public health message? This self-paced, interactive module is designed for public health professionals, especially those responsible for implementing environmental health programs. It introduces key communication strategies to help field workers successfully educate the...

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Productive Communication Skills

Contact: Brandi Bordelon
Phone: (504) 988-1342
E-mail: trdirect@tulane.edu

Description:
This course is designed to provide you with the communication skills you will need to help you take the next step up in your organization. After taking this course, you will be able to reach a positive outcome with those you supervise by understanding personal communication style differences, using turn-taking...

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Improving Interpersonal Communication and Relationships

Course Summary

1. Title: Improving Interpersonal
Communication and Relationships

2. Keywords/Themes:

3.
Course Description:

The
purpose of this course is to focus on the communication skills you will need as
a leader in a public health department. It is well known that having effective
communication skills is crucial to managing staff and clients in a cooperative
and functional manner, and that being able to clearly...

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